User Help

Sri Lanka Safari Guide is a communication platform that allows users to request quotes from independent tour operators and registered guides. There are two options:

1. Find a guide in the Guide Listings and send an individual message.
2. Post a quote request on the Request a Quote page where all available guides are able to send an offer. This normally leads to a more competitive quote due to the competition between operators.

A booking is confirmed through messaging. All messages exchanged between the user and guide are a record of the agreed hire. Both users and guides must respect the agreement especially with regards to the price and inclusions/exclusions.

Essentially a hire is confirmed (booked) when the user clicks ACCEPT QUOTE AND BOOK GUIDE, completes and sends the form and the guide confirms the booking by reply.

If you want to stop receiving quotes go to your Profile then click on the link to your quote requests. After clicking on an individual quote request click on the “Edit” link and follow the instructions.

Some guides who previously sent you a quote may send a follow up message. You can change your message settings and email notification settings on the Message Settings page. It is also possible to block individual users from contacting you by message.

Please use the Forums. We will be happy to answer any general questions.